Basic Website
Maintenance Plan
project overview
Your website is an important organizational asset and should be maintained regularly to remain secure, reliable, and performing at its best. The JMax Media Solutions Website Maintenance Plan provides ongoing maintenance, security monitoring, software updates, and technical support to help protect your website and ensure it continues to deliver a positive experience for your visitors.
WHAT’S INCLUDED
Your plan comes with the following:
Security Monitoring & Website Software Updates
- Regular plugin updates to current versions (specialized or premium plugins may require an additional fee)
- Malware and security vulnerability monitoring
- Regular updates to WordPress and other website software (if any) to help maintain security, compatibility, and performance
- Website speed and performance monitoring
- SSL & Encryption Health Monitoring: Ongoing monitoring of the website’s SSL certificate status to help prevent renewal lapses, identify and address “Not Secure” browser warnings and other SSL-related issues within JMax Media Solutions’ reasonable control, and help ensure website content, including images, scripts, and forms, loads securely over HTTPS.
- Pre-Maintenance Backups & Website Recovery: A website backup is created before maintenance and software updates are performed, providing a restore point in the event of plugin conflicts, website issues, or other unexpected problems. If restoration is necessary, our team will manage the recovery process using the appropriate available backup to help restore website functionality and minimize disruption.
Website Content & Design Updates
- Up to 2 hours of routine website updates each month. Included update time may be used for updates such as text or image replacements, posting new blog content, adding or updating team member information, updating contact information, and minor adjustments to existing form fields. Included update time is available for use during the current billing month and does not carry over to future months.
- Page redesigns, new page sections, significant design changes, or complex functionality are considered enhancements outside the scope of routine website maintenance and may require a separate estimate or proposal.
- Included monthly updates represent a value of $350 based on JMax Media Solutions’ standard hourly consulting rate
Monthly Report
A monthly status report of your website and any updates made will be provided at the end of each month.
why enroll in our maintenance plan
Why Website Maintenance Matters
A website requires ongoing maintenance to remain secure, reliable, and compatible with the latest versions of WordPress, plugins, browsers, and web technologies. Without regular updates, websites become increasingly vulnerable to malware, security threats, software conflicts, broken functionality, and unexpected downtime.
Routine maintenance also helps your website operate more efficiently by keeping software current, reducing compatibility issues, and supporting optimal website performance and page loading speed. A well-maintained website provides visitors with a smoother, faster, and more reliable user experience while helping protect your online investment.
The JMax Media Solutions Website Maintenance Plan is designed to provide peace of mind by proactively monitoring, maintaining, and supporting your website so you can focus on your organization and its mission.
Investment & Payment Terms
Monthly Website Maintenance Plan
Standard Monthly Investment: $499 per month
Nonprofit Discount: 20%
Nonprofit Monthly Investment: $399 per month
As a nonprofit organization, you will receive a 20% discount on the standard monthly Website Maintenance Plan rate of $499, bringing your monthly investment to $399 per month.
The Website Maintenance Plan renews on a month-to-month basis unless canceled by either party with thirty (30) days’ written notice.
The monthly service fee will be charged once per month to the client’s approved credit/debit card on file.
Additional website services beyond the two hours included in the plan will be billed at the discounted rate of $150 per hour (standard consulting rate: $175 per hour) and will not begin without client approval.
Dedicated Support for Your Website
Our Commitment to You
JMax Media Solutions strives to provide prompt, reliable support for all Website Maintenance Plan clients.
- Routine website update requests are typically completed within 2–3 business days.
- Higher-priority website issues will be addressed as quickly as reasonably possible.
- Requests requiring more than the included monthly service time will be reviewed with the client before additional billable work begins.
- Larger enhancement requests, redesigns, or new functionality may require a separate proposal.
- Centralized Support Request Channel: All website update and support requests should be submitted to support@jmaxmedia.com so our team can track, prioritize, and process requests efficiently.
Terms and Conditions
Scope of Services
JMax Media Solutions LLC will provide the ongoing website maintenance, monitoring, security, and support services outlined in this proposal.
Services are limited to the items specifically included within the Website Maintenance Plan. Any work outside the scope of this agreement will be considered additional services and billed separately.
Additional Work
Any website changes requiring more than the two hours included in the monthly plan will be quoted and billed separately at the discounted rate of $150 per hour, representing a $25 per hour savings from JMax Media Solutions’ standard consulting rate.
The scope and estimated cost of additional work will be provided to the client for approval before work begins.
Client Responsibilities
The client agrees to provide timely feedback, website access (when necessary), requested content, images, approvals, and any other information required to complete requested website updates.
The client is responsible for reviewing and approving any requested changes before publication.
Term and Termination
This agreement begins upon acceptance of this proposal and receipt of the first monthly payment.
The agreement continues on a month-to-month basis until canceled by either party with thirty (30) days’ written notice.
Termination of this agreement does not affect any outstanding balances owed for services already performed.
Confidentiality
Both parties agree to maintain the confidentiality of any proprietary business information, website credentials, login information, customer data, or other sensitive information shared during the course of this agreement.
Included Monthly Website Updates
Payment
Clients are charged once per month using the approved payment method on file.